Ticket Info: Where to Buy

The Kentucky Center
(incl. The Brown Theatre)
Tickets can be purchased at: The Kentucky Center Box Office
(Mon.-Sat. 10am-6pm / Sun. 12-5pm)
501 W. Main St. 2nd Floor lobby
(502) 584-7777
(800) 775.7777
Tickets can also be purchased or picked up via the drive-through window
(Mon. – Fri. 11am-6pm)
The entrance to the drive-through is located on Main Street, between 5th and 6th streets. Drive past the stairs leading up to the main entrance and turn right at street level before you come to the intersection of 6th and Main.

The Louisville Palace
Tickets can be purchased:

By calling 1-877-598-8698, online
or in person at the Louisville Palace Box Office,
Monday-Friday Noon-5pm
and 2 hours prior to any scheduled event
(502) 583-4555
629 S. 4th St.



Headliners Music Hall
Tickets for all Headliners shows can be purchased at:

On the web at www.ticketweb.com

ear x-tacy (cash only)
1534 Bardstown Rd
(502) 452-1799
Tickets are pulled from ear-x-tacy by 4pm day of show,
they are available again at the venue at 8pm doors

CD Central
377 S. Limestone in Lexington Ky
Tickets here are for in-store purchase only
No sales over the phone
(Note tickets are available on a show by show basis,
please check our website before you go)

Will Call Tickets:

Will Call is at the door at Headliners.
Please have the following with you when you arrive: valid id, credit card that you purchased the tickets with or the confirmation number that TicketWeb sent to you.

Here are some frequently asked questions regarding Ticketweb policies.

Q: Do I need the confirmation code to pick up my tickets at Will Call?

A: Preferably, however, the credit card used to make your purchase along with a valid photo ID must be presented upon collection of the
Tickets.

(Note:If you are unable to pick up your order because you do not have the original credit card in your possession at the time and place of pickup, TicketWeb will not process a refund for this purchase.)

Q: Can somebody else pick up my tickets?

A: No. For security purposes, the box office will typically ask to see the credit card used for the purchase and valid photo ID. You may be required to sign for the tickets.

(NOTE: Some venues will accept a signed photocopy of your credit card and ID releasing the tickets to someone else. THIS IS NOT A GURANTEED METHOD. Entry will be at the discretion of the venue as their policies may vary.)

Q: What are TicketWeb's refund and exchange policies? How are exchanges for different dates/times handled?

A: TicketWeb's blanket policy is no refunds or exchanges unless the event has been cancelled, rescheduled or relocated. All customers must agree to this policy prior to purchase.

However, we recognize that everyone makes mistakes. If a customer places an order for the wrong number of tickets, wrong date, time or venue and immediately contacts our Customer Service department, we will allow an exchange. The customer will need to make the correct purchase first before we will refund the original order. All refunded orders are returned to the TicketWeb allotment for immediate resale. Any other refund requests will be brought to your attention to be decided on a case-by-case basis.

Q: Whom should customers contact for service or order problems?

A: Customers can contact TicketWeb Customer Service via E-mail at info@ticketweb.com or by phone at 1.866.777.8932.

NEW WILL CALL NAME CHANGE FEATURE ON TICKETWEB!!!!

Customers may log-in to their MyTicketweb account on ticketweb.com and
click on the event they purchased for, then select an alternate will
call name. They will be able to change the name until 'sales are
terminated' on the event. If the customer forgot their password then
they can select to have it emailed to them. They will also be given the
option to set an alternate name when placing the order.